If you have a problem that is covered by the warranties listed below, you may contact us by calling or texting 678-390-2447, or schedule warranty work online at www.wyndshyld.com.  To exercise your rights under this Wyndshyld warranty, we reserve the right to request evidence of service by Wyndshyld, such as a copy of the receipt/invoice. 

Important: This document governs authorization for service and the warranties described below. Warranty coverage is subject to the terms, exclusions, and customer responsibilities in this Agreement.

1. Authorization for Service

By booking an appointment or otherwise authorizing service, the customer authorizes Wyndshyld Holdings, LLC (the “Company”) and its employees, technicians, contractors, or agents to inspect, repair, replace, remove, install, calibrate, and otherwise service the vehicle’s auto glass and related components as described in the applicable estimate, work order, invoice, or service request.

The customer represents that they are the vehicle owner or are otherwise authorized to approve the requested services.

2. Scope of Services

Services may include, as applicable:

•  Windshield repair or replacement

•  Door, vent, quarter, back, sunroof, moonroof, or other automotive glass replacement

•  Removal and installation of moldings, trim, clips, sensors, mirrors, cameras, brackets, or related components

•  Cleaning of broken glass

•  Adhesive and urethane application

•  Advanced Driver Assistance Systems (“ADAS”) calibration or recalibration

•  Other related auto glass services approved by the customer

Any additional repairs or services discovered during the work that materially increase the quoted price will require customer authorization unless otherwise permitted by applicable law.

3. Estimates and Payment

Any estimate is based on information reasonably available before service begins. Final pricing may change if concealed damage, corrosion, missing parts, damaged moldings, previously repaired areas, aftermarket modifications, incorrect vehicle information, or other unforeseen conditions are discovered.

The customer agrees to pay all amounts due upon completion of service unless other payment arrangements have been approved in writing. The customer remains responsible for any deductible, non-covered amount, depreciation, betterment, denied insurance claim, or balance not paid by an insurer or other third party.

4. Insurance Claims

If the Company assists with an insurance claim, such assistance is provided as a convenience only. The Company does not guarantee coverage, claim approval, reimbursement, or payment by the customer’s insurance carrier.

The customer authorizes the Company, where permitted, to communicate with the applicable insurance carrier regarding the glass claim and to provide estimates, invoices, photographs, vehicle information, and other reasonably necessary claim documentation. The customer remains responsible for all charges not paid by the insurer.

5. Existing Vehicle Damage and Condition

The customer acknowledges that the vehicle may contain pre-existing damage, deterioration, rust, corrosion, weakened paint, damaged trim, brittle moldings, aftermarket accessories, prior repairs, or other conditions that may not be apparent before service begins.

The Company is not responsible for damage caused by or resulting from pre-existing defects, deterioration, corrosion, improper prior repairs, aftermarket modifications, defective parts, or conditions outside the reasonable control of the Company.

When reasonably practical, the Company may photograph or document the condition of the vehicle before or after service.

6. Glass Repair Disclaimer and Limited Lifetime Rock Chip Repair Warranty

Windshield and auto glass repair involves injecting specialized resin or otherwise attempting to stabilize damaged glass. The primary purpose of repair is to prevent or reduce further spreading; visual improvement is a byproduct and varies based on factors such as the age, size, location, contamination, moisture, glass thickness, and type of damage.

•  The repaired area may remain visible, and cosmetic improvement is not guaranteed.

•  A chip or crack may spread during or after the repair process, and some damage may ultimately require full glass replacement.

•  A repair may not restore the glass to its original appearance or strength.

The customer authorizes the Company to attempt the repair with knowledge of these limitations. Unless caused by the Company’s negligence or prohibited by law, the Company is not responsible if existing glass damage spreads, cracks, or becomes unsuitable for repair during an otherwise properly performed repair attempt.

For the specific glass repaired by Wyndshyld, the Company warrants that the repaired portion will not crack further and that the repair will pass any applicable state vehicle inspection. If a covered repair fails, the Company will credit the cost of that repair toward replacement of the affected glass.

This repair warranty applies for as long as the customer owns or leases the vehicle on which the repair was made. It is not transferable by the customer to a party outside the customer’s household. The Company may assign or transfer liability for this warranty to a designated agent or third party at its discretion without prior consent.

This repair warranty does not cover new or unrelated damage beyond the repairs performed on the date listed on the invoice. Tampering with the covered repair by an unauthorized service provider, owner, driver, operator, or other unauthorized person voids the warranty to the extent permitted by law.

7. Glass Replacement Disclaimer

Replacement glass may differ slightly from the original glass in tint, shade, markings, acoustic characteristics, manufacturer branding, optical characteristics, antenna configuration, or other features unless Original Equipment Manufacturer (“OEM”) glass is specifically quoted and supplied.

Aftermarket, OEM-equivalent (“OEE”), or alternative-brand components may be used unless otherwise stated on the estimate or invoice. Existing moldings, clips, fasteners, trim, rain sensors, cameras, brackets, mirrors, or other components may require replacement if they are damaged, worn, brittle, corroded, or not reusable.

8. Adhesive Cure Time and Safe Drive-Away Time

The customer agrees to follow all technician instructions regarding adhesive curing and safe drive-away time. The vehicle must not be driven until the technician-designated safe drive-away time has passed.

The customer assumes responsibility for damage, injury, glass movement, water leakage, loss of adhesion, or other consequences resulting from failure to follow these instructions. The customer should also follow instructions concerning car washes, tape, door slamming, windows, vehicle covers, or other activities during the adhesive curing period.

9. ADAS, Cameras, Sensors, and Calibration

Modern vehicles may contain cameras, radar, lidar, rain sensors, lane-departure systems, collision-avoidance systems, automatic braking systems, heads-up displays, or other safety-related equipment associated with the windshield or surrounding components.

Windshield replacement may require static calibration, dynamic calibration, programming, aiming, testing, or other manufacturer-specified procedures. If calibration is required:

•  Calibration may be performed by the Company or a qualified third party.

•  Additional fees may apply.

•  Calibration may be delayed or unsuccessful because of vehicle faults, modified suspension, non-factory wheels or tires, diagnostic trouble codes, damaged components, environmental or road conditions, manufacturer requirements, or other factors.

•  The customer should not rely on affected ADAS features until any required calibration has been successfully completed.

The customer agrees to promptly address any warning light, error message, unusual system behavior, or calibration issue appearing after service.

9.1 ADAS Calibration Not Performed by Company

The customer acknowledges that the vehicle may be equipped with Advanced Driver Assistance Systems ("ADAS"), including cameras, radar, lidar, lane-departure warning, lane-keeping assistance, forward-collision warning, automatic emergency braking, adaptive cruise control, traffic-sign recognition, heads-up displays, or other safety-related systems that may be affected by the removal, installation, or replacement of automotive glass.

When the Company does not perform or arrange ADAS calibration as part of the services identified on the work order or invoice, the customer acknowledges and agrees that ADAS calibration is not included in the Company's services and that the Company makes no representation or warranty that any affected ADAS component or system is properly calibrated, aimed, programmed, initialized, or functioning according to manufacturer specifications following the glass service. 

If the vehicle manufacturer, diagnostic information, vehicle system, or other applicable procedure requires or recommends calibration following the services performed, the customer is responsible for having the required calibration, programming, aiming, testing, or related procedure completed by a qualified calibration provider as soon as reasonably practicable.

Until any required calibration has been successfully completed and the proper operation of the affected systems has been verified, the customer agrees not to rely upon any affected ADAS feature and assumes responsibility for operating the vehicle with knowledge that such systems may be unavailable, inaccurate, disabled, or operating outside manufacturer specifications.

To the fullest extent permitted by applicable law, the Company shall not be responsible for the performance, accuracy, calibration, programming, operation, malfunction, warning lights, diagnostic trouble codes, or failure of an ADAS component or system when the Company did not perform or arrange the applicable calibration. 

The Company is not responsible for the acts, omissions, workmanship, diagnosis, calibration, programming, or repairs performed by an independent calibration facility or other third party not under the Company's control.

The customer's acceptance or possession of the vehicle after being advised that calibration is required or recommended constitutes acknowledgment that the customer is responsible for obtaining such calibration and for following these precautions.

Should the customer elect to perform the calibration themselves or a 3rd party and not by by Wyndshyld Holdings, LLC or agents thereof (Service Provider), I and my employers acknowledges that the vehicle referenced is equipped with Advanced Driver Assistance Systems (ADAS), which may include features such as forward-collision warning, lane-departure warning, adaptive cruise control, blind-spot monitoring, emergency braking systems, or other safety-related technologies. I and my employers understand that windshield repair or replacement and/or other services performed on my vehicle require ADAS calibration to ensure these systems function properly. I and my employers have been informed by the Service Provider that calibration is required to restore the vehicle to proper safety operating condition. By declining ADAS calibration, I and my employers understand and agree to the following: My vehicle’s ADAS features may not function correctly. Failure to calibrate may result in inaccurate or unavailable safety alerts. Failure to calibrate may also result in premature failure of ADAS related sensors. Improperly functioning ADAS systems can increase the risk of collision, injury, or death. The Service Provider has advised my employers and I of the safety risks and recommended calibration. I and my employers assume full responsibility for any consequences resulting from not performing ADAS calibration that could impact me, my heirs, or other third parties. I release, indeminify and hold harmless Wyndshyld Holdings, LLC and its employees, officers, and affiliates from any liability, claims, damages, or losses arising by myself, my employers, my heirs, or other 3rd parties from our decision to decline ADAS calibration by Wyndsyld Holdings, LLC. 

10. Water Leaks, Wind Noise, and Inspection

The customer agrees to inspect the completed work and promptly notify the Company of any suspected workmanship issue, including water leakage, abnormal wind noise, loose molding, or improper fit.

The customer should report a suspected issue within 30 days after discovering it so the Company has an opportunity to inspect and correct any covered workmanship issue.

The Company is not responsible for leaks, noise, or similar conditions caused by pre-existing body damage, rust or corrosion, collision damage, sunroof/roof/body-seam/drainage-system leaks, unrelated door or window seals, aftermarket modifications, structural distortion, or other causes unrelated to the Company’s workmanship.

11. Broken Glass Cleanup

The Company will make a reasonable effort to remove accessible broken glass from the serviced area. Small fragments may remain in inaccessible areas such as door cavities, vents, carpeting, seat tracks, panels, cargo areas, or other enclosed spaces. The Company does not guarantee removal of every glass fragment.

12. Personal Property

The customer is responsible for removing valuables and personal property from the vehicle before service. The Company is not responsible for loss of or damage to personal property left inside the vehicle unless caused by the Company’s negligence or as otherwise required by law.

13. Vehicle Electronics and Accessories

Battery disconnection, diagnostic procedures, glass replacement, calibration, or other service activities may affect vehicle settings or electronic systems. Radio presets, clock settings, automatic-window functions, camera settings, stored preferences, fault codes, or other electronic functions may require resetting or relearning after service.

The Company is not responsible for failures caused by pre-existing electrical, electronic, mechanical, or software defects.

14. Customer-Supplied Parts

If the Company agrees to install glass, parts, moldings, accessories, or materials supplied by the customer, the customer accepts responsibility for their quality, compatibility, fit, and condition. Unless otherwise required by law, the Company provides no warranty on customer-supplied parts and is not responsible for defects or failures caused by those parts.

15. Limited Lifetime Warranty for Auto Glass Replacement and Workmanship

Replacement windshield, door glass, sunroof, moonroof, quarter glass, or back glass installed by Wyndshyld carries a limited lifetime warranty for the specific part installed on the specific vehicle serviced, subject to the terms and exclusions below.

The warranty covers defects relating to installation, manufacturing, or workmanship that result in leaks, wind noise, improper fit, or other covered issues. Claims involving leaks, wind noise, or similar issues should be reported within 30 days after the issue is discovered.

OEE and aftermarket glass parts are warranted against manufacturing defects, including brackets, mirror buttons, unusual distortion, and other manufacturing defects, concurrently with the applicable glass manufacturer’s warranty. If OEM glass is installed, the glass itself is subject to the OEM manufacturer or dealership part warranty, and Wyndshyld is not responsible for an OEM manufacturing defect except as otherwise required by law.

For a valid covered claim, the Company may, at its option and subject to applicable law, inspect, repair, reinstall, replace the affected component, or correct defective workmanship at a mutually agreed time. If the Company has made reasonable attempts to correct a covered issue, it may, at its discretion, refund some or all of the amount invoiced to the original payee or, with advance approval, reimburse or cover repair costs at a shop selected by the Company. Tampering with a covered replacement or repair by an unauthorized service provider, owner, driver, operator, or other unauthorized person voids the applicable warranty to the extent permitted by law.

This limited lifetime replacement/workmanship warranty applies for as long as the customer owns or leases the serviced vehicle. It is not transferable by the customer to a party outside the customer’s household. The Company may assign or transfer liability for this warranty to a designated agent or third party at its discretion without prior consent.

This warranty does not cover:

•  New impacts, chips, cracks, collisions, vandalism, theft, road hazards, or other new damage that did not exist at the time of service

•  Normal wear and tear

•  Rust, corrosion, pinch-weld damage, structural defects, or pre-existing damage

•  Leaks, stress cracks, or related damage associated with pre-existing rust or damage on the pinch weld

•  Damage caused by improper vehicle use or maintenance

•  Damage caused by another repair facility, third party, or unauthorized person

•  Customer-supplied components

•  Manufacturer defects in OEM glass except to the extent covered by the applicable manufacturer or dealership warranty

•  Damage not involving defective workmanship or covered materials

•  Failure to follow safe drive-away, curing, calibration, or aftercare instructions

The Company will use commercially reasonable efforts to advise the customer of visible pinch-weld damage or rust before removal of existing glass, but such conditions may not be discoverable until the glass is removed. The Company is not responsible for associated damage caused by those pre-existing conditions.

16. Warranty Claim Procedure and Proof of Service

To request warranty service, the customer may call or text 678-390-2447 or schedule warranty work online at www.wyndshyld.com.

The Company may request reasonable evidence that the covered service was performed by Wyndshyld, such as a copy of the receipt or invoice. Warranty service is limited to the specific repair or replacement part and vehicle identified in the applicable service records.

17. Limitation of Liability

To the fullest extent permitted by applicable law, the Company, its manufacturers, distributors, and agents will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the services or a warranty claim, including loss of vehicle use, lost income, missed appointments, towing expenses, rental expenses, or similar losses, except where such limitation is prohibited by law.

Nothing in this Agreement is intended to waive liability that cannot legally be waived, including liability resulting from conduct for which limitation or waiver is prohibited by applicable law.

18. Vehicle Movement and Test Driving

The customer authorizes the Company to move, operate, or test-drive the vehicle when reasonably necessary to perform, inspect, verify, calibrate, or complete the requested services.

19. Unforeseen Conditions

The Company is not responsible for delays or additional costs resulting from circumstances outside its reasonable control, including unavailable or incorrect parts, weather, supplier delays, manufacturer procedures, calibration requirements, hidden damage, electrical faults, corrosion, or other unforeseen vehicle conditions. The Company will communicate material changes to the customer when reasonably practical.

20. Photographs and Documentation

The customer authorizes the Company to photograph or electronically document the vehicle, VIN, glass, damaged areas, installed parts, calibration results, and completed work for purposes of estimating, insurance documentation, quality control, warranty administration, fraud prevention, and Company records.

Photos identifying the customer or vehicle will not be used for advertising or promotional purposes without separate permission where required by law.

21. Warranty Updates and Applicable Version

Any changes or updates to this warranty apply only to services completed after the effective or last-updated date of the revised warranty. Services completed before that date remain covered under the warranty terms in effect when those services were rendered.

22. Entire Agreement and Severability

This Agreement, together with the applicable estimate, work order, invoice, warranty documentation, and written customer authorizations, represents the agreement between the customer and the Company regarding the services described.

If any provision is determined to be unenforceable, the remaining provisions will continue in effect to the extent permitted by law. Any warranty limitations in this Agreement apply only to the extent permitted by applicable law. This warranty gives the customer specific legal rights, and the customer may also have other rights that vary from state to state.

23. Customer Acknowledgment

By booking service or taking back possession of the vehicle, the customer acknowledges that:

•  The customer has reviewed the requested services and pricing.

•  The customer has had an opportunity to ask questions.

•  The customer understands the risks and limitations associated with auto glass repair and replacement.

•  The customer agrees to follow all safe drive-away, adhesive curing, calibration, and aftercare instructions.

•  The customer has read and agrees to this Auto Glass Service Agreement, Disclaimer & Limited Lifetime Warranty.

Last Updated August 1, 2026