DEPOSIT, LATE ARRIVAL, NO-SHOW, & CANCELLATION POLICY

Effective date: January 1, 2026


DEPOSIT, PARTS, AND CANCELLATION POLICY

To secure a reservation, appointment, or service, the Client shall pay a deposit ("Deposit") at the time of booking. By remitting the Deposit, the Client acknowledges and agrees to the following terms and conditions:

1. Full Refund Eligibility

The Deposit shall be fully refundable if the Client cancels the reservation, appointment, or service at least twenty-four (24) hours prior to the scheduled appointment time.


2. Partial Refund Eligibility

If the Client cancels less than twenty-four (24) hours but at least twelve (12) hours prior to the scheduled appointment time, the Client shall be entitled to a refund of fifty percent (50%) of the Deposit.

3. OEM and Special-Order Parts

Notwithstanding any other provision of this Policy, any portion of the Deposit or payment allocated toward the purchase of Original Equipment Manufacturer ("OEM") parts, special-order parts, custom-order parts, or non-stock items shall be non-refundable once such parts have been ordered by Wyndshyld. Refund eligibility under Sections 1 and 2 shall apply only to the service-related portion of the Deposit and shall not apply to OEM, special-order, custom-order, or non-stock parts.


4. Non-Refundable Deposit

The Deposit shall be non-refundable if:

  • The Client cancels less than twelve (12) hours prior to the scheduled appointment time;
  • The Client fails to appear for the scheduled appointment, reservation, or service;
  • The Client otherwise breaches the applicable booking terms and conditions; or
  • The Deposit has been applied toward OEM, special-order, custom-order, or non-stock parts that have already been ordered by Wyndshyld.


5. Late Arrival and No-Show Policy

Clients are expected to arrive on time for their scheduled appointment. If a Client arrives more than fifteen (15) minutes after the scheduled appointment time without prior notice to Wyndshyld, Wyndshyld reserves the right, in its sole discretion, to deem the appointment a No-Show.

In the event an appointment is deemed a No-Show:

  • Wyndshyld may decline to provide services during the originally scheduled appointment time;
  • The Client may be required to reschedule for a future appointment date and time;
  • The original Deposit may be forfeited and retained by Wyndshyld in accordance with this Policy; and
  • A new Deposit may be required to secure the rescheduled appointment.

Wyndshyld reserves the right to make reasonable exceptions in cases of emergency, unforeseen circumstances, or where timely notice of delay has been provided and accepted.


6. Refund Processing

Any approved refund shall be issued to the original payment method used by the Client unless otherwise agreed in writing.


7. Liquidated Damages

The parties acknowledge and agree that the Deposit serves as reasonable compensation for administrative expenses, scheduling commitments, and lost booking opportunities in the event of cancellation. Retention of any non-refundable portion of the Deposit shall constitute liquidated damages and not a penalty.


8. Acceptance of Terms

By paying the Deposit, the Client acknowledges that they have read, understood, and agreed to be bound by this Deposit, Parts, and Cancellation Policy.


Summary:

  • 24 hours or more before appointment: 100% refund of the service-related deposit.
  • 12–24 hours before appointment: 50% refund of the service-related deposit.
  • Less than 12 hours before appointment or no-show: No refund.
  • OEM, special-order, custom-order, or non-stock parts: Non-refundable once ordered, regardless of cancellation timing.


Contact Us

If you have any questions about this Policy, please contact us:

  • By email: service@wyndshyld.com
  • By phone: 678-390-2447